All purchases are covered under the Consumer Contract Regulations, which gives the Buyer the right to cancel the purchase within fourteen (14) calendar days after the item it received.
- Our website will not normally allow you to order items which are out of stock, however, if a situation arises where an items is subsequently found to be out of stock or fails to meet our quality standards, you will always be contacted and given the option to cancel, substitute or otherwise adjust the Order to suit you.
- In order to protect you and your personal details from fraudsters, all items will be delivered to the Billing Address. Please do not ask us to send to an alternative address - no exceptions, not even Christmas. In PayPal you are able to change the address in your account. For Credit Cards, please check your account to see if you can use alternative addresses.
- Under the terms of Consumer Contract Regulations, the buyer has the right to cancel the order within 14 days. However, repeated hoax buyers (where items are ordered, paid for and then refunds are requested within a few hours of order), will not be tolerated. On the third occasion, a fee of £5 will be retained by Luna Moon Boutique the refund to compensate us for time spent on emails, administration and paperwork