Delivery schedule: We try to process and dispatch all orders within one to two working day unless advertised as delayed or pre-order. On rare occasions we may miscalculate stock levels so an order may be slightly delayed while we order more stock. Should you require your order within a certain time schedule please contact us to see can oblige. In most cases, if with the UK, this is possible but you will be billed accordingly. All bills need to be settled before your order is shipped however.
All our postage prices are based on the weight and size of your order.
UK Postage: We provide a varied selection of postal services at different prices and each with a different level of compensation. It is the customers responsibility to select a delivery method with adequate insurance for the value of the order. We try to ensure that the price you pay is not excessively high but with so many size and weight guidelines this can on happen on some occasions, if you think you have been charged/quoted too much please contact us so we can give you the exact cost. Our prices do include a small amount for postage materials.
Overseas Postage: Overseas postage costs vary between weight and size so postage costs quoted are estimated, final postage costs will be calculated taking both into consideration and if postage paid doesn't cover the cost, you will be billed the extra before posting. We reserve the right to change an order if adequate postage isn't paid.
If you would like a postage quote before placing an order contact us stating the items you would like to order and the country you live in and we'll give you an exact cost. When placing an order from overseas please be aware that it is the customers responsibility to select a delivery method with adequate insurance for the value of the order.
Royal Mail Airmail Not Tracked = Up to £20 Compensation
Royal Mail Airmail Tracked = Up to £250 Compensation
Items lost or damaged in the post: It is the customers responsibility to select a delivery method with adequate insurance for the value of the order.
Royal Mail 1st or 2nd Class Standard = Up to £20 Compensation
Royal Mail 1st or 2nd Class Recorded = Up to £50 Compensation
Royal Mail Special Delivery = Up to £500 Compensation
Ups Courier = Up to £50 Compensation (We will pay for additional insurance if the order value is over £50)
All our post provides online delivery confirmation but insurance isn't included so recorded delivery should be selected. Any order that is damaged/lost and was not covered with adequate insurance will only be compensated with the amount Royal Mail or the relevant carrier issues in a claim.
If you haven't received your order within 20 working days from the estimated delivery date we require a written statement from you as Royal Mail investigate most lost claims. We will then fill out any necessary claim forms online which we will submit together with your statement. All correspondence from us and the postal carrier will be shared with the customer and all updates as we receive them. A refund will be made as soon as we have clearance from Royal Mail. This can take several weeks but we will endeavor to keep you informed of all developments as appropriate.
As soon as you receive your order please check it carefully for faults before disposing of packaging/labels as returns are not accepted without these. If you need to return an item please follow the steps set out in our returns policy.